Get Started > Troubleshooting
Troubleshooting
Structured steps for diagnosing the most common issues in SuperFunnel.
Overview
This page covers structured troubleshooting steps for the most common issues encountered in SuperFunnel. If you work through the relevant section and the issue persists, see Need More Help? at the bottom of this page.
I don't see visits, clicks, or leads in a third-party platform
This applies to platforms such as Mixpanel, Google Data Studio, Looker, Pentaho, or any external analytics or reporting tool.
Work through the following checks in order:
1. Check that query parameters are being passed through
When SuperFunnel directs a visitor to an external site, that destination site may strip the query parameters from the URL — causing tracking data to be lost before it reaches your analytics platform.
To resolve this, either have the relevant team investigate and fix the behavior on the destination site, or link out to a different destination that does not strip query parameters.
2. Check your integrations and webhooks
Go to Settings > Integrations and review any active integrations. Common causes of missing or broken data include:
- A broken or outdated webhook URL. For example, each change to a Google Apps Script generates a new web app URL.
- Unauthorized access to a webhook. Whitelist SuperFunnel or set access to Everyone.
- Incorrect field mapping between SuperFunnel and the destination or incorrect JSON mapping.
3. Check for third-party APIs used inside pages or quiz steps
While it is advised to use integrations for sending data, sometimes APIs are added directly to pages or quiz steps. Ask the SuperFunnel Agent to audit the page: "Look for any third-party links or API calls used in this page and quiz and send me an overview of how each is used."
Keep track of your integrations
If you are using third-party APIs, note what they are and how they are used. The Agent may not catch everything. Keep track of any third-party APIs and services you are using, especially where external functions are stored.
4. Check the configuration of the third-party platform
The receiving platform may require specific values, field mappings, or authentication that no longer matches what SuperFunnel is sending.
For example, a script may be looking for the value "yes" when SuperFunnel is now sending "true". Review the platform's expected input and compare it against what is being sent.
I don't see changes I made
- Check that the page was published. Changes made in the editor are not visible to visitors until the page is published. Look for the Publish button in the editor toolbar.
- Check that the link and variant match. If you edited a specific page variant, make sure the URL or experiment configuration is pointing to that variant. Visiting a different variant will not show the changes.
Need More Help?
If something is not working as expected, contact support with the following details:
- The approximate time the issue occurred or was noticed
- The workspace, pages and/or quizzes affected
- Expected behavior vs. actual behavior
- If you are using an API: an example of a working request (cURL format preferred). If relevant: schema validation details so the team can match the integration to the correct API endpoint
The more context you can provide upfront, the faster the issue can be resolved.